At Vatsamrut, we strive to ensure that our customers are fully satisfied with their purchases. Since our products are health-related and made for children, we maintain strict hygiene and quality standards. Below is our policy regarding cancellations and refunds.
1. Order Cancellation
a. Before Dispatch
- You can cancel your order within 12 hours of placing it, or before it is shipped, whichever comes first.
- To cancel, please contact us immediately at [insert support email or phone number] with your order number.
b. After Dispatch
- Once your order has been dispatched, it cannot be cancelled due to the sensitive nature of the product.
2. Refund Policy
a. Eligibility for Refunds
We offer refunds in the following situations:
- The product is received damaged or defective
- You received the wrong product
- The package was lost in transit
To request a refund, you must:
- Notify us within 48 hours of delivery
- Provide clear photos or video evidence of the issue
- Share the order number and delivery details
b. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Change of mind after delivery
- Incorrect usage or misunderstanding of the product
- Requests made after the 48-hour window
- Opened or used products (due to hygiene and safety standards)
3. Return Policy
Due to the consumable and health-related nature of our product, we do not accept returns once the product is delivered.
4. Refund Process
If your refund request is approved:
- The refund will be processed to your original payment method within 7–10 business days.
- You will receive a confirmation via email or SMS once the refund is initiated.
5. Contact Us
For cancellation, refund, or delivery issues, please contact:
Vatsamrut Support Team
📧 Email: help@vatsamrut.com
📞 Phone: +91 81405 70004